What happens when three industry leaders gather on a Zoom call? You get expert commentary, game-changing insights, hilarious anecdotes, and valuable lessons that will reshape your approach to customer interaction!
Join Joshua Gregg – President, Americas at DemandFarm, as he catches up with Maria Dominguez – PM Global Account Management, DHL, and Russ Sharer – CSO, Brooks Group, for an unfiltered conversation. They’re delving into the nitty-gritty – the triumphs and challenges, the well-guarded secrets, and those not-so-secret gems – of Strategic Account Management (SAM). It’s all about nurturing those high-impact relationships that could be the game-changers for your business.
Key takeaways:
- Strategic Thinking: Discover how to turn transactional customers into strategic thinkers who seek your advisory expertise.
- The Digital Revolution: Explore cutting-edge digital tools that bridge gaps, showcase value, and cultivate collaboration.
- From Sales to Trust: Learn the art of becoming a trusted advisor by building trust, showing value, and becoming indispensable.
- AI and You: Delve into the power of AI-driven insights and automation in streamlining your approach and enhancing customer interactions.
- Navigating Implementation Challenges: Explore real-world stories and strategies for successfully implementing digital tools, aligning personalities, and overcoming cultural barriers.
- Cultivating Customer-Centric Culture: Discover the vital role of a customer-centric culture in effective tool adoption and fostering meaningful customer relationships.
Watch the Webinar On-Demand:
